Situation

The Radiation Oncology team at Dana-Farber needed a better way to track patients through intake and insurance clearance before starting treatment. The process was complex, often asynchronous, and lacked visibility across roles.

• Team: Radiation Oncology group

• Timeline: 6 months (2018)

Action

• Designed a responsive system to manage patient onboarding and insurance status

• Ran user testing sessions to validate workflows and improve usability

• Created state diagrams to map out patient flow and system logic

• Coached the engineering team on product management, agile, and design thinking

• Collaborated closely with clinical and administrative users to align tools with real needs

Impact

The Patient Statusboard improved visibility into where each patient was in the process, reducing delays and improving coordination across clinical, admin, and insurance teams.